Effective Date: 02/25/2025
At Terrapin Station, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase from our store.
1. Information We Collect
We may collect the following types of personal information when you visit our website or make a purchase:
- Personal Identifiable Information (PII): This includes your name, email address, shipping address, phone number, and payment information when you place an order.
- Non-Personal Identifiable Information (Non-PII): This includes information such as browser type, device type, IP address, and other technical details automatically collected by our website as you navigate it.
2. How We Use Your Information
We use the information we collect in the following ways:
- To process and fulfill your orders.
- To communicate with you about your order, including order confirmations, shipping updates, and customer service inquiries.
- To improve our website and customer service experience.
- To send marketing emails, newsletters, or promotions, if you have opted in to receive them. You can unsubscribe at any time.
- To comply with legal obligations and protect the rights, property, or safety of our customers, employees, or the public.
3. Cookies and Tracking Technologies
We use cookies and other tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us analyze web traffic and improve site functionality. You can choose to disable cookies through your browser settings, but this may affect the functionality of our website.
4. Data Security
We take reasonable precautions to protect your personal information and maintain security on our website. However, no method of data transmission or storage is 100% secure, so we cannot guarantee complete security of your information. We do use encryption technologies such as SSL (Secure Socket Layer) to protect sensitive data during transmission.
5. Third-Party Sharing
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third parties in the following cases:
- With service providers who assist us in operating our website, processing payments, or fulfilling orders (e.g., shipping carriers, payment processors).
- In compliance with the law, such as responding to legal requests or protecting our legal rights.
- With third parties for marketing purposes, only if you have consented to receive marketing communications.
6. Your Rights
You have the right to:
- Access, update, or delete your personal information by contacting us directly.
- Opt out of receiving marketing communications by unsubscribing through the provided links or contacting us directly.
7. Children’s Privacy
Our website and services are not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information as quickly as possible.
8. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be reflected on this page with an updated “Effective Date.” Please review this policy periodically to stay informed about how we are protecting your information.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
- Email: terrapinstationofmurray@gmail.com
- Phone: 270-753-8926
- Mailing Address: 920 S 12th St. Murray, KY 42071