{"id":1710,"date":"2025-02-19T11:35:25","date_gmt":"2025-02-19T11:35:25","guid":{"rendered":"https:\/\/terrapinstationofmurray.com\/smoke\/?page_id=1710"},"modified":"2025-02-26T20:39:54","modified_gmt":"2025-02-26T20:39:54","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/terrapinstationofmurray.com\/smoke\/refund-policy\/","title":{"rendered":"Return &#038; Refund Policy"},"content":{"rendered":"[vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]\n<p data-start=\"265\" data-end=\"424\">At Terrapin Station, we want you to be fully satisfied with your purchase. If you\u2019re not happy with your item, we offer the following return and refund policy:<\/p>\n<p data-start=\"426\" data-end=\"438\"><strong data-start=\"426\" data-end=\"438\">Returns:<\/strong><\/p>\n<ul data-start=\"439\" data-end=\"781\">\n<li data-start=\"439\" data-end=\"542\">You may return most new, unopened items within <strong data-start=\"488\" data-end=\"499\">30 days<\/strong> of purchase for a full refund or exchange.<\/li>\n<li data-start=\"543\" data-end=\"648\"><strong data-start=\"545\" data-end=\"594\">All items must be in their original condition<\/strong> with all packaging intact for returns to be accepted.<\/li>\n<\/ul>\n<p data-start=\"783\" data-end=\"814\"><strong data-start=\"783\" data-end=\"814\">Defective or Damaged Items:<\/strong><\/p>\n<ul data-start=\"815\" data-end=\"1046\">\n<li data-start=\"815\" data-end=\"1046\">If you received a damaged or defective item, please contact us immediately at <b>terrapinstationofmurray@gmail.com <\/b>or call us at <strong data-start=\"935\" data-end=\"959\">270-753-8926<\/strong>. We will resolve the issue by offering an exchange or a refund based on the condition.<\/li>\n<\/ul>\n<p data-start=\"1048\" data-end=\"1073\"><strong data-start=\"1048\" data-end=\"1073\">Non-Returnable Items:<\/strong><\/p>\n<ul data-start=\"1074\" data-end=\"1261\">\n<li data-start=\"1074\" data-end=\"1207\">For hygiene and safety reasons, certain products, such as opened herbal products, tobacco, and vape cartridges, cannot be returned.<\/li>\n<li data-start=\"1208\" data-end=\"1261\">Gift cards are not eligible for returns or refunds.<\/li>\n<\/ul>\n<p data-start=\"1263\" data-end=\"1282\"><strong data-start=\"1263\" data-end=\"1282\">Refund Process:<\/strong><\/p>\n<ul data-start=\"1283\" data-end=\"1456\">\n<li data-start=\"1283\" data-end=\"1347\">Refunds will be processed back to the original payment method.<\/li>\n<li data-start=\"1348\" data-end=\"1456\">Please allow <strong data-start=\"1363\" data-end=\"1384\">5-7 business days<\/strong> for the refund to appear in your account after the return is processed.<\/li>\n<\/ul>\n<p data-start=\"1458\" data-end=\"1641\">If you have any questions or need assistance with a return, please feel free to reach out to us at <strong data-start=\"1557\" data-end=\"1574\">contact@terrapinstationofmurray.com<\/strong> or call us at <strong>(270) 753-8926<\/strong>. We\u2019re happy to assist you!<\/p>\n[\/vc_column_text][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"<p>[vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221;&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1710","page","type-page","status-publish"],"_links":{"self":[{"href":"https:\/\/terrapinstationofmurray.com\/smoke\/wp-json\/wp\/v2\/pages\/1710","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/terrapinstationofmurray.com\/smoke\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/terrapinstationofmurray.com\/smoke\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/terrapinstationofmurray.com\/smoke\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/terrapinstationofmurray.com\/smoke\/wp-json\/wp\/v2\/comments?post=1710"}],"version-history":[{"count":4,"href":"https:\/\/terrapinstationofmurray.com\/smoke\/wp-json\/wp\/v2\/pages\/1710\/revisions"}],"predecessor-version":[{"id":1847,"href":"https:\/\/terrapinstationofmurray.com\/smoke\/wp-json\/wp\/v2\/pages\/1710\/revisions\/1847"}],"wp:attachment":[{"href":"https:\/\/terrapinstationofmurray.com\/smoke\/wp-json\/wp\/v2\/media?parent=1710"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}